1.- Purchase and sale of goods, shipping and liability.

Through the portal, consumers or users can purchase products. These are categorized, selecting the product, appears on screen the available information about it to its characteristics, utilities and price; and one or several descriptive photographs. Before hiring, the user should check and assess whether it suits their needs. Technical assistance, after-sales services and other commercial guarantees that may assist the customer, if any, may also appear.

Before hiring, the user should check and assess whether it suits their needs. In addition, the user must be at least 14 years of age, provide the necessary data and accept these Conditions.

The fact that the user fills in the order form does not imply automatic acceptance of the order by ESTUDIO ESTETICO IBIZA, S.L., but it will be understood that the user accepts it when sent an automatic e-mail acknowledgement of the request.

1.1.- Purchase procedure:

The customer must follow the instructions on the screen and add products to the shopping cart, without any commitment to purchase. You can view the basket or empty it by removing the products.

If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the product or products entail.

Subsequently, if you have not previously provided, the customer will be asked for your personal information with fields with an asterisk, which are required for proper shipping. It is not necessary the previous registration of the client.

The customer can check if the data are correct and if necessary correct those erroneous through the "edit" button.

To complete the purchase process you must click on the button "buy now" (or a similar expression), which entails the purchase with payment obligation.

If help pages exist during the process, these will give the customer extra information about the purchase process.

When the purchase of one or more articles is formalised, and once the payment has been received and verified, ESTUDIO ESTETICO IBIZA, S.L., and the acceptance of the purchase has been confirmed by email within 24 hours of purchase, proceeds to send the product(s).

If the products are not available, we will inform you by email.

If payment is made by credit card, the card will be charged via bank TPV. All commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.

The contract ends once the goods have been delivered, although the guarantees and data are maintained for legal and commercial reasons (if you accepted them).

In no case ESTUDIO ESTETICO IBIZA, S.L. be liable for other damages, whether actual, indirect, or any other, or for lost profits that may have suffered the buyer for problems arising from the sale and shipment of the product.

If ESTUDIO ESTETICO IBIZA, S.L. shall not be liable for delays or inaccurate or erroneous publication when they are the result of facts or circumstances beyond its control, including, but not limited to, governmental action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transportation of any kind, delay in work, or any other circumstance beyond its control.

For any additional information about your order or billing you can contact the Customer Service through the email account pedidos@maisolence.com


The delivery time will be 48h-72h approx. after placing the order, for those shipments to be delivered within the Iberian Peninsula and Portugal. For international shipments the delivery time will be 72h-96h approx. after placing the order approximately. If you have any doubt or incidence related to the shipment, contact with us to the mail pedidos@maisolence.com

2.- Price, method of payment, and supporting documentation.

The price of the products is defined in Euros, and will be the one established in the corresponding pages of the Site for each product, being valid during the time that the same remain accessible in the Web site.

The form of payment of the good will be through credit card and / or bank transfer.
The applicable taxes are included in the price of the product.

Shipping costs are separate, and the user must check and accept before placing the order, the costs involved in sending it to your address, as they vary depending on the size and weight of the product or destination.

In general, ESTUDIO ESTETICO IBIZA, S.L. will send by email confirmation of receipt of payment via email.

3.- Obligations of the user.

Any commercial use of the products with a registered trademark is expressly prohibited, except with the express authorisation of ESTUDIO ESTETICO IBIZA, S.L., or of the owner of the trademark registration.

The user undertakes to pay the price of the product and to use it in accordance with the law and these general conditions.

You agree to keep your password confidential and to notify us immediately of your suspicion of any unauthorized use of your account or access to your password.

The user agrees not to use the account, username or password of another User.

4.- Obligations of ESTUDIO ESTETICO IBIZA, S.L.

It undertakes to make available to the user the necessary information concerning the product and once made the purchase, to send a check via email, which manifests the receipt of the order made, and confirmation of payment.

He will also draw up an invoice which he will provide to the consumer together with his order.

5.- Withdrawal.

If you are not satisfied with the products purchased in our online shop, you have the right to withdraw from the contract by returning your purchases in accordance with the following paragraphs.

The withdrawal period shall expire 14 calendar days from the day on which you or a third party, other than the carrier and indicated by you, received the goods.

The right of withdrawal shall not apply to the articles listed below:

1. Goods made according to the specifications of the consumer and user or clearly personalized.

2. Sealed goods which are not fit to be returned for reasons of health protection or hygiene and which have been unsealed after delivery.

3. Goods which, after delivery and taking into account their nature, have been mixed inseparably with other goods.

4. Sealed items that have been unsealed by the consumer and user after delivery.

If you have purchased multiple goods delivered to you separately in the same order, the withdrawal period shall expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, received the last of those goods.

Upon receipt of the product, we will credit you with the principal amount, excluding the shipping costs you paid at the time, and therefore, the shipping costs incurred by the return will be on your account.

The consumer shall be liable for any diminution in the value of the goods resulting from handling of the goods other than that necessary to establish their nature, characteristics or functioning.

The consumer will have to communicate his will to desist by means of any admissible means in right: calling to --- --- --- ---, sending an email to pedidos@maisolence.com or a letter to the address given in these conditions, as well as to return the product by parcel post, at your own expense.

The mere fact of returning the package to the address will suffice to consider this right exercised: MAISOLENCE, Plaza de Strasburgo s/n 03509 Golf Bahía-Finestrat ( Alicante ).

However, we provide you with a withdrawal form at the end of this point, the use of which is not mandatory.

Once received the communication of return (if any) and the product being returned, ESTUDIO ESTETICO IBIZA, S.L. will proceed to return within a maximum of 14 days the amounts of money paid by the user, including taxes, without any discount or penalty. The return will be made by the same means by which you paid, unless you tell us otherwise.

The user will only have to reimburse an amount for the decrease in the value of the good, which is a consequence of its use not in accordance with what has been agreed or the characteristics of the good, for imprudent damage caused by not following the instructions for maintenance of the good, or for malicious damage.

In the event that the return is due to defects in the product, the legal rights and warranties on defective products are applied in accordance with the provisions of applicable law to that effect, the company being charged with the shipping costs.

The right of withdrawal applies only to consumers, including legal persons and entities without legal personality acting without profit motive in a field outside a commercial or business activity. Traders or entrepreneurs who purchase products as part of a commercial or business activity shall not be entitled to the right of withdrawal.

6.- Responsibilities.

The user will be absolutely responsible for the use made of the acquired product, and exonerates the responsibility derived from any damage that could cause any incorrect use of that product. In particular he will be responsible for:

· All those acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs and public order.

· Any act performed in a manner different from that stated in the indications or instructions regarding the operation and use of the product.

· The certainty, accuracy, validity and actuality of the data with which ESTUDIO ESTETICO IBIZA, S.L. fills in each of the forms that ESTUDIO ESTETICO IBIZA, S.L. requires in the web page.
·    The direct or indirect damages that have been caused by any third party if the user lost, disclosed, neglected or, in any way, let a third party know for attributable reasons their personal data necessary for the hiring of the product.

7.- Faculty of refusal of the request.

ESTUDIO ESTETICO IBIZA, S.L. reserves the right to exclude or not allow the purchase of the product, when it considers that it violates current regulations, general conditions, morality, generally accepted customs, public order, when a third party is harmed, or when for reasons derived from the image and reputation of the website ESTUDIO ESTETICO IBIZA, S.L. does not consider it appropriate. In this case, if the payment has been made, it will be returned.

8.- Information and modification.

ESTUDIO ESTETICO IBIZA, S.L. guarantees that it has exposed the present general conditions to the generality of possible interested parties on a date prior to them being able to contract the products, thus complying with the previous information period. The user will be able to consult at any time the present General Conditions through our web page.

The temporary validity of this condition coincides with the time of its exposure, until the time when they are modified in whole or in part the terms and conditions stipulated here unilaterally, the user being obliged to consult our General Conditions of Contract each time you access our online store.

If any clause is declared null and void, it shall be deemed not to have been placed without affecting the other conditions.

9.- Assignment and subrogation.

ESTUDIO ESTETICO IBIZA, S.L. may contract service providers, and collaborate or assign the contracts formalized to third parties, to carry out the supply of all or part of the products to which it is committed by virtue of the different operations that are formalized.

10.- Extinction and resolution.

This contract shall terminate when both parties comply with the obligations to which they are committed in the same or when it is terminated by any of them if any of the causes for termination occurs, or if the counterparty seriously breaches any of the obligations set out in the contract.

11.- Notifications.

Notifications must be sent by any reliable means to the following address:

ESTUDIO ESTETICO IBIZA, S.L.; in Strasbourg Square s/n 03509

Golf Bahía -Finestrat ( Alicante).

12.- Applicable law, jurisdiction and validity.

ESTUDIO ESTETICO IBIZA, S.L. informs you that this Legal Notice and the General Contracting Conditions are governed in each and every one of their extremes by Spanish legislation. This contract is established in Spanish language.
Since the consumer enjoys protection regulations, he can claim or sue from the jurisdiction of his domicile.

Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain), in the following cases:
•    That the purchasing party has its domicile outside the European Union and in that country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of jurisdiction;

• In the case of a sale made by a company acting within the framework of its business or professional activity,

13.- Contact us.

If you have any questions about these conditions, or if you would like to make any suggestions or recommendations, please contact us at the following email address: hello@maisolence.com

14.- Online Dispute Resolution.

Pursuant to EU Regulation 524/2013 on Online Dispute Resolution (ODR), we inform you that as a consumer, you have at your disposal a procedure to resolve the various disputes arising from the online sale of goods and services in the EU.

The EU's RLL (Online Dispute Resolution) platform is at your disposal:


You can find more information in the following link:


15- Downloading Documents.

You can download this document here.

Product added to wishlist
Product added to compare.

We use cookies to ensure that we give the best user experience on our website. If you continue to use this site, we will assume that you agree. See Privacy policy